At FNC, nothing happens behind closed doors. If there is a problem, a question, or a user in need of guidance, we are here with real answers from real people. Our support is not just a form. We take time to read your questions, respond with care, and stay with you until the issue is resolved. Because we believe human connection is the foundation of trust.
💬 A Real Team, Not Just Bots
Behind FNC support is a team of real people. These are trained professionals who care about the user experience and do not rely on scripted responses. We believe that users deserve to hear a human voice when they need help. That is why our support system is not limited to chatbots or automated emails.
🕐 Clear and Timely Responses
Our support team works within defined hours and responds according to a transparent schedule. Every request is assigned a tracking number and its status can be viewed through your user panel. You always know when your message was sent, who is handling it, and when to expect a reply.
📬 Clear Contact Channels
We offer multiple ways to get in touch with our team:
- A support request form inside the app
- Email support through our official address
- Direct live chat during support hours
- And soon, instant in app support
You will never be forced to go through endless steps just to be heard. The communication path is always clear.
📂 Complete Support History
All your communication with our support team is stored in your user panel. You can revisit your past tickets, responses, and outcomes anytime you need.
🎯 Conclusion
Support at FNC is not just a function. It is a commitment. We are here because we want to be there for our users when they need us most. We respond with care, clarity, and real answers.